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Resume

May 2014 – June 2014

Web Developer, Simply Connected

  • Responsible for maintenance  & updating of custom CRM
  • Designed lead generating websites using WordPress
  • Updated code to  HTML 5, CSS 3, Ajax, Jquery & PHP
  • Worked with Call Center Software company to troubleshoot issues with multiline phone system &
    with custom APIs used to link the CRM to their system.

 

May 2013 – May 2014

Web Designer/Developer, Fiserv, Inc.          

  • Responsible for maintenance of 250+ financial institution websites.
  • Designed websites based on information gathered from customer questionnaire.
  • Developed websites using HTML 5, CSS 3, Javascript, Jquery & PHP
  • Designed marketing materials using Adobe CS6 suite.
  • Worked under deadline to finish design & maintenance projects as directed by clients.
  • Completed website code changes to move clients from legacy rates system to new system.
  • Created client training documents for proprietary systems.
  • Conducted client trainings on proprietary systems.

 

December 2011-May 2013

Call Center Management, Teleperformance &  SR Solutions

  • Performed consistent and effective training/coaching sessions to address performance gaps
  • Tracked attrition and attendance, using interpersonal communications to attempt to save at-risk agents.
  • Listened to calls and assessed performance based on set quality standards.
  • Developed and implemented training program resulting in increased retention and performance.

 

 August 2001 – Current

Freelance Web Designer/Developer, Rachel A Bolton Designs

  • Designed websites from concept to completion in collaboration with clients to meet & exceed expectations
  • Authored web sites using standards compliant HTML
  • Developed websites using HTML 5, CSS 3, Javascript, Jquery & PHP
  • Created custom logos and brand compliant using Illustrator CS6.
  • Created and implemented Word Press Child Themes.
  • Print media design: business cards, flyers, invitation designs using Adobe InDesign CS6

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